When Rubin Swift received custody of his four-day-old baby girl, he gathered all the necessary documents to make the return flight home. But when he approached the gate, the airline turned him and his baby away.
Even though Rubin had all the correct documentation, Frontier Airlines was strict in their policy of not having children under 7 days old onboard their airplanes. So, Rubin made a phone call to Joy Ringhofer.
When Rubin had visited the hospital to pick up his newborn baby, he had met the volunteer, Joy. He and the senior woman had formed a connection and had exchanged phone numbers.
Knowing that he would be at risk of losing his baby if he stayed in the airport for three days, he asked Joy if she could help him and his baby.
She said that she would be at the airport soon to take him home. “So I’m thinking ‘take me home,’ she’s going to drive me back to Cleveland,” Rubin said, “but she actually brought me to her house.”
While Rubin and his baby were at her house, Joy made sure they were fed and supported. “[The baby is] just beautiful and wonderful. She’s been so good,” said Joy. “I’m really gonna miss her when she’s gone.”
Thanks to the senior woman’s help, Rubin booked a flight for himself and his baby. “She could have said, ‘It’s your problem,’ and hung up the phone,” said Rubin. “So, I really thank her.”